Shipping Policy

A Legal Disclaimer

The information below outlines our shipping practices. While we aim to be as accurate and timely as possible, delays or exceptions may occur due to carrier issues or circumstances beyond our control.

Shipping Policy 

a. Processing Time

All orders are handmade and processed within 3–5 business days unless otherwise stated. You’ll receive a confirmation email once your order is shipped.

b. Shipping Methods & Rates

We ship from Montreal, Québec, using reliable carriers such as Canada Post. Shipping costs are calculated at checkout based on your location and the weight of your order.

c. Estimated Delivery Times

    •    Local (QC & ON): 2–5 business days

    •    Rest of Canada: 3–7 business days

    •    U.S.: 5–10 business days

Please note: delivery times are estimates and not guaranteed.

d. Tracking Information

Once your order is shipped, a tracking number will be emailed to you (if applicable, based on shipping method selected).

e. Lost or Delayed Packages

We are not responsible for delays caused by the carrier, customs, or incorrect shipping information provided at checkout. If your order is significantly delayed or lost, please contact us and we’ll do our best to assist.

f. Delivery Address

Please double-check your address before placing an order. We are not responsible for packages sent to incorrect or incomplete addresses.

International Shipping

We currently ship within Canada and the U.S. If you’re outside these regions and interested in our products, feel free to contact us — we may be able to accommodate on a case-by-case basis.